Shipping & Returns
SHIPPING POLICY
Orders placed Monday – Thursday after 2:00pm EST will be PROCESSED within 2-3 days. Orders placed on a Friday will be processed on the following Monday, orders placed on Saturday-Sunday will be processed on the following Tuesday.
Order Processing Delivery Method and Timing: any shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 2-3 business days for your order to process and ship. Typical shipping times may vary from 7-10 business days (Monday to Friday) after processing times. *AK/HI may incur additional time and shipping cost.
Shipping times do not include any potential for inclement weather, holidays, or world disasters, which can cause shipping disruption and delay delivery.
We are not responsible for lost, held, damaged, or stolen packages. We are not responsible for customer error due to incorrect shipping address information, if reship is requested a shipping charge will be required. Shipping is a service you purchase from USPS/FedEx/UPS along with your order from us, all shipping disputes must be handled by customer directly with USPS, UPS or FedEx.
International Shipping: At this time we only ship to the continental U.S. We do ship to all USA States; we DO NOT ship to Canada, Virgin Island, or Puerto Rico.
If you would like to speak with customer service, please email us at shopfucculent@gmail.com.
Return & Exchange Policy
We want you to feel confident with your purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to: shopfucculent@gmail.com.
You will need to provide detailed information for any product damaged and photo proof. Please contact customer service (shopfucculent@gmail.com) to obtain an RMA (return authorization number) to facilitate in the return process and insure that the refund is credited to the correct account. Returns without RMA number will not be refunded.